FAQ

After checkout is completed, you should receive an order confirmation by email. The confirmation includes your order details, shipping information, and the products selected. Please review the bicycle model, accessory type, color, size, and quantity carefully so any correction request can be made quickly.

Order changes are easiest before fulfillment begins. If you need to adjust a bike, helmet, light, phone mount, mirror, or storage rack selection, please reach out as soon as possible with your order information. We will help where possible, but changes may be limited once the order is already being prepared for shipment.

Yes. Email subscribers receive an automatic 15% sitewide discount after successful subscription. No code is required, and the discount is not limited to a first order only. Selected promotional products may also receive an automatic 20% discount without a code.

Yes. VeloCore offers free shipping on all products. This includes bicycles, helmets, gloves, lights, reflective gear, bike mirrors, phone mounts, and storage racks.

Delivery usually takes 3–5 business days after the order has been processed. Larger items, such as bikes or storage racks, may require careful handling, but our goal is to keep the delivery experience clear, efficient, and easy to follow.

Some mixed orders may arrive in separate packages. For example, a road bike, bike light, and helmet may be prepared differently because of size, packaging, or handling requirements. If that happens, each package should still be supported through the order process.

VeloCore focuses on mountain bikes, road bikes, kids mountain bikes, bike lights, bike phone mounts, bike helmets, cycling gloves, reflective gear, bike mirrors, and bike storage racks. The assortment is built around practical ride confidence, everyday visibility, comfort, and clean storage at home.

Choose a mountain bike if your rides include uneven trails, mixed outdoor surfaces, more upright control, or weekend terrain. Choose a road bike if your priority is pavement, distance, speed, lighter handling, and efficient commuting or fitness riding. If your riding is mixed, consider the surface you use most often.

Yes. Accessories can make daily cycling easier and safer. Lights and reflective gear improve visibility, phone mounts support navigation, gloves help with grip and comfort, mirrors improve awareness, and storage racks keep bikes organized when not in use.

A helmet should sit level, feel secure, and remain stable without uncomfortable pressure. The fit should not slide forward, backward, or side to side during movement. Always review product sizing details before purchase and replace any helmet that has been involved in a significant impact.

A strong everyday setup can include a helmet, front and rear bike lights, reflective gear, cycling gloves, and a bike mirror depending on your route. Riders who commute early, late, or near traffic should pay special attention to visibility and awareness accessories.

For kids, prioritize fit, stable handling, visibility, and comfort. A properly fitted helmet is essential, and lights or reflective gear can help make family rides more visible. Choose accessories that are easy to use and appropriate for the child’s riding environment.

Store your bike in a clean, dry place whenever possible. A bike storage rack can help protect the bike from leaning damage, reduce floor clutter, and create a more organized garage, apartment, or entryway setup.

Keep accessories clean, dry, and securely attached. Check mounts, straps, clamps, and adjustment points before each ride. For lights, maintain charging routines or battery checks so visibility gear is ready when needed.

Before riding, check tire condition, braking response, handlebar control, seat position, light function, helmet fit, and accessory security. A short pre-ride review can prevent small issues from becoming disruptive on the road or trail.

VeloCore offers free returns and exchanges within 30 days. Items should be returned in a suitable condition with relevant packaging and order details so the support team can process the request efficiently.

Yes. Exchanges are available within the 30-day window. This may be helpful if you selected the wrong accessory type, need a different helmet size, or want a more suitable item for your riding style.

Please include your order number, product name, the issue you need help with, and clear photos if the request involves product condition or packaging. Complete information helps reduce back-and-forth and supports a smoother resolution.